When a dispute hits—demand letter, threatened claim, internal complaint, regulator inquiry, or a customer/vendor blow-up—the first moves matter. We help leaders triage facts, preserve privilege, control messaging, and build a path to resolution that protects the business (and keeps options open if litigation becomes unavoidable).
Early assessment, risk mapping, and a step-by-step plan: what happened, what matters, what to preserve, who should communicate, and what “good” resolution looks like.
Fact gathering and interviews under counsel direction, documentation that holds up, and remediation options—without creating unnecessary discoverable landmines.
Crisp, business-aligned letters that set leverage, preserve defenses, and aim for resolution—without escalating the dispute by accident.
Settlement frameworks, term sheets, separation/settlement agreements, confidentiality/non-disparagement structures, and release language that actually closes the door.
Litigation holds, data mapping (email/chat/files/devices), collection coordination, and a clean “case file” so you’re ready if the other side files first.
Forum/venue strategy, arbitration planning, insurer notice strategy, PR/comms guardrails, and internal decision memos—so leadership is aligned and defensible.
Executives and HR/People leaders navigating sensitive employee issues
Operations and finance teams facing nonpayment, performance, or contract disputes
Companies responding to complaints, whistleblower reports, or internal investigations
Businesses dealing with customer/vendor conflict, chargebacks, and project failures
Leadership teams preparing for insurer notice, audit inquiries, or regulator contact
Owners and boards who need a clear playbook, not a slow escalation
Dispute triage checklist (facts, issues, objectives, exposure, next steps)
Litigation hold package (notice + custodian instructions + data map prompts)
Investigation kit (intake form, interview outline, findings memo template)
Demand/response letter library (tone options + fallback positions)
Settlement term sheet + release clause menu (tight, enforceable closures)
“First 72 hours” playbook for leadership (who does what, when)
Rapid Response (48–72 hours): Triage, plan, initial comms, and hold setup
Investigation Sprint (2–3 weeks): Privileged investigation + findings + action plan
Pre-Lit Negotiation: Demand/response, settlement strategy, and closure documents
On-Call Counsel: Ongoing support for multiple issues as they arise
Faster decisions. Cleaner records. Reduced escalation. Resolutions that stick—and a stronger posture if litigation follows.
Dealing with a dispute or sensitive complaint? Let’s get a clear plan in place before it gets expensive.